FAQ

What is the delivery time for my order?

We aim to deliver all standard orders within 3–5 working days. If you choose express delivery at checkout, your order will typically arrive within 1–2 working days. Please note that delivery times may vary due to unforeseen circumstances, but we will keep you updated with tracking details.

Can I return a product if I’m not satisfied?

Yes, we accept returns for unused and undamaged items within 14 days of receipt. Items must be in their original packaging, and proof of purchase is required. For personalized or clearance items, returns are only accepted if the item is faulty. Please contact us at help@tentenout.co.uk to initiate the return process.

Do you ship internationally?

Currently, we only deliver within the UK. However, we are exploring options to expand our delivery services to other regions in the future. Keep an eye on our website for updates!

What payment methods do you accept?

We accept all major payment methods, including Visa, Mastercard, American Express, and PayPal. Payments are processed securely, ensuring your information is protected at all times.

How do I track my order?

Once your order is dispatched, we will send you a confirmation email with tracking details. You can use the provided tracking number to check the status of your delivery through the courier’s website. If you have any issues, feel free to contact us at help@tentenout.co.uk.

What should I do if I receive a faulty or incorrect item?

If you receive a damaged, faulty, or incorrect product, please contact us immediately at help@tentenout.co.uk with your order number and photos of the issue. Our team will resolve the matter by arranging a replacement or refund at no additional cost.

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