Refund Policy

At PAYMENT CLOSE LIMITED, we take pride in the quality of our products and aim to ensure every customer is satisfied with their purchase. However, if you are not completely happy, we provide a fair and transparent refund process.

Eligibility for Refunds
Refunds are available for items that meet the following criteria:

• The item is unused, undamaged, and in its original packaging.
• The return request is initiated within 14 days of receiving the order.
• A valid proof of purchase (such as an order confirmation or receipt) is provided.

Steps to Request a Refund

1. Contact Us: To start a refund, email us at help@tentenout.co.uk with your order details and the reason for the return.
2. Return Authorization: We will review your request and provide you with the necessary instructions, including the return address.
3. Ship the Item: Carefully pack the product to prevent damage during transit. Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
4. Processing the Refund: Once we receive and inspect the item, your refund will be processed. This can take up to 7 working days from the date we receive the return. Refunds will be issued to the original payment method.

Items Not Eligible for Refunds

• Products that show signs of use, damage, or alteration.
• Customized or personalized items.
• Clearance or sale items (unless faulty).

Faulty or Damaged Items
If your item arrives damaged or defective, please contact us immediately at help@tentenout.co.uk. We will request photos of the issue and arrange for a replacement or a full refund at no additional cost.

Important Notes

• Refunds exclude original shipping costs unless the return is due to our error.
• It is recommended to use a tracked delivery service for returns, as we are not responsible for items lost during transit.
• Refunds for international orders will account for currency fluctuations and may vary slightly.

Our team is dedicated to resolving any concerns quickly and professionally. Please don’t hesitate to reach out for assistance.

Company Information

PAYMENT CLOSE LIMITED
Address: Unit 2, Python Industrial Estate, Todmorden Rd, Littleborough OL15 9EG
Company Number: 16285515

For any inquiries, please reach out to help@tentenout.co.uk.